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| Offers | How to Order | Site Map | Money Saving Programs | |
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| Shipping Method | Average |
Online Tracking |
Insured |
Signature |
| FedEx International Priority | 1-3 days |
Yes |
Required |
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| Express Mail Service (EMS) | 3-6 days |
Yes |
Required |
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| Registered Air Mail | 4-12 days |
None |
Yes |
Required |
| Air Mail | 4-12 days |
None |
No |
None |
| SAL | 1-3 weeks |
None |
No |
None |
The shipping charge for each shipping method is based on order weight. For details about how it is determined, visit the Shipping Charge section.
To easily calculate the shipping charge for any item or any combination of items for all shipping methods, use Shipping Charge Calculator located in the shopping cart in a few steps.
FedEx International Priority is the fastest shipping method that CDJapan offers. With FedEx International Priority, you can send packages across the world to over 220 countries and territories. Moreover, FedEx provides an online tracking service, so you can easily keep track of the package status any time at your finger tips. FedEx offers a top quality, reliable service and the rates available to CDJapan customers represent great value for money.
EMS (Express Mail Service) is the fasted service provided by post office, and it is available in many countries as listed in this page. In some countries, courier consigned by the post office may carry out the actual delivery. For example, they are delivered by Chronopost in France and by Parcel Force in the UK.
Air Mail is a standard shipping method provided by post office, and it is available for sending packages all over the world.
Registered Air MailWe also offer registered service for customers who prefer more reliable delivery for an additional fee of 410yen. Average delivery time is same as regular Air Mail, but your signature will be required for delivery, offering more assurance. Also, for packages sent to the United States, USPS offers online tracking for Air Mail packages that are registered. Similarly, tracking is partially possible for orders sent to France, Singapore, and Germany from the Japan Post website.
SAL (Surface Air Lift) is an economical shipping method provided by post office, available in many countries as listed on this page.
We use Yamato Courier Service for sending packages domestically within Japan for a flat shipping charge of 399yen. Average delivery time is 1-2 days, and your signature is required for delivery.
Calculate shipping charges for any item or combination of items using the Shipping Charge Calculator in Shopping Cart.
Post Office determines shipping charges based on the package weight. Similarly, our shipping charge is determined based on the weight of the order in two steps as listed below.
There are following two options available for orders containing future releases with different release dates. You can make your selection before you finalize your order.
Ship When All Items Have Been Released
If you select this option, we will wait until all items have been released
before shipping the order. For example, if your order contains an item to
be released next month and another one to be released two months later, the
order will be shipped two months later, after both of the items have been
released.
Ship Future Releases As They Are Released
If you select this option, we will ship future releases as they are
released. There will be additional shipping charge for shipping items
separately. *Please note that this option is available only for orders
containing future releases.
FedEx Tracking
EMS Tracking
Tracking number is confirmed at the time your order becomes available for shipping, and we'll include in the shipping confirmation email we send right after your order is shipped.
Your package may be subject to customs tax and VAT (Value Added Tax) once it arrives in your country. These extra charges are forms of tax that are not included with CDJapan prices or our shipping charge. They will be collected from you directly when the packages is delivered, and it will be your responsibility to complete the payment in order to receive your order. As the customs office applies the customs charges randomly on arriving parcels, we are not able to predict or control it on our end.
Some countries, including the US, do not charge customs charges on most products available at CDJapan, but many countries do. Below are approximate rates of customs tax and VAT in some countries that we know of.
French VAT: 19.5%
German VAT: 19.0%
UK VAT: 15.0%
Brazillian Customs Tax: 60%
Please note that above are approximate rates. Since they vary widely from country to country, it won't be possible for us to find out the accurate rates on our end. Make sure to contact the customs office in the country where you are receiving your order to find out the accurate rates before you place your order. Also make sure to include the possible amounts in your total costs.
For your information, CDJapan prices do not include any Japanese tax at all, as they are applicable only to the residents of Japan. Customs duties and VAT would be the only amount of tax you will pay for your CDJapan order, that is, if they are applied at all on your order.
Minimum Value
Once again, it varies from country to country and it is not possible for us to find out the details, but packages might be exempt from customs fees if the value of items included is less than a minimum value.
For example in Europe, packages are exempt from customs duties if the value of items inside is less than 22 Euro. Also, if the package is marked as a gift, the minimum value is raised to 45 Euro.
We are required to declare the value of items accurately on the package. In order to ensure that customers are able to receive their orders safely, CDJapan complies with all regulations and laws. So, it won't be possible for us to falsely lower the value of the items included in the package. If any online shop does that, it probably means that they don't have a good relationship with authorities. Please note that points or coupons used on an order do not alter the value of items themselves, even though they lower the total value of your purchase. In other words, we declare the total of item prices themselves as the value of items.
Clearance Fees
FedEx and couriers handling EMS packages may charge you a clearance fees for processing your order through the customs office, and it is your responsibility to complete the payment in order to receive it.
FedEx charges 10 Euro in Europe. As for packages sent by EMS, Air Mail, and SAL, it might be different depending on who handles the EMS packages in your country. In UK, for example, Parcelforce handles packages sent by EMS, while Royal Mail handles packages sent by Air Mail and SAL.
Parcelforce charges 13.5 pounds, while Royal Mail charges 8 pounds. Similarly, Chronopost handles EMS in many European countries, while the post office handles Air Mail and SAL, but we don't know their fees accurately. So, please contact your post office to find out.
Sending Your Order as a Gift
To send your order as a gift, select "Send my order as a gift, and do not print prices on the packing slip" in the "Shipping and Gift Options" step at the time you order.
If you select this option, we will mark your package as a gift. Also, the prices of items won't be printed on the Packing Slip, which is a list of items to be included inside the package. However, we are still required to declare the value of items on the outside of the package.
Sometimes, packages are returned to us by post office as undeliverable. This means either the shipping address was incorrect, attempts by the local post office/courier to deliver the package failed, the package was unclaimed, the recipient did not pay customs tax, or the package was refused by the recipient.
We refund only the item price subtotal when an order is returned to us as undeliverable. In case the payment method of the order is either International Postal Money Order or Cash, the item price subtotal will be added as Frequent Shopper Points on your Customer Account.
Items that have been returned to us as undeliverable will be restocked immediately, and we are not able to ship them again. If you would still like to purchase the items, please place your order online again.
We send shipping confirmation e-mails upon shipping orders. It mentions the span of time estimated for delivery. If you do not receive your package within the span of time, please call your local depot/post office to see if they might be holding the package for you. In case you are absent at the time of delivery, the package may be taken back to the depot/post office until you claim it. Sometimes a note with contact information will be left in your absence, but occasionally the postal service/courier may simply repeat attempts to deliver the package without leaving any note to make you aware that attempts have been made.
Important Notes About FedExIf your shipping address is an APO/FPO address (US military base), please either select Registered Air Mail, Air Mail, or SAL as shipping method of your order. EMS parcels can not be delivered into US military bases. Also, there may be restrictions on types of items that can be delivered into the military bases. Before placing your order, please make sure that the items included in the order are not restricted or prohibited.
