Contact Customer Support

Relevant topics in our Help Desk may provide quick answers to questions you have.

Also, links to the topics relevant to the most frequently asked questions are listed to the left.

If you want to check the Order Status, make changes to your open order, or update your account, please sign into Customer Account.

If you need further assistance, feel free to contact us by email.

Important Information:

• Whenever applicable, please write your order number and the catalog number of the item. Also, for security reasons, when sending us an inquiry about your order or about your account details, please make sure to use the email address you've added to your account. In case your email has changed, please update it by signing in.
• If you have anti-spam software installed, please make sure it does not block or filter emails sent from our domain (cdjapan.co.jp). Your email program may also have similar features. If you suspect you're still unable to receive our emails after changing the settings of these programs, please contact your ISP (Internet Service Provider) to enable you to receive e-mails sent from our domain (cdjapan.co.jp).

CDJapan Customer Support: infocdjapan.co.jp