Availability

• When Will My Order Ship?
• Availability and Delays

When Will My Order Ship?

Availability is displayed on the details page of each item to show how long the item is expected to take before it becomes available for shipping

Items Past Release Dates
An approximate span of time it takes for the item to become available for shipping is displayed.

• In Stock
  This information is shown to clarify that the item is in our stock, and we are usually able to ship it in 1-2 days.

Pre-release Items
We are able to ship items on the release date if they are pre-ordered early. However, it may take additional time if they are pre-ordered right before the release date, or if supplier has received more pre-orders than they are able to fulfill on the release date. An approximate span of time is displayed in such cases.

• May take up to 1-2 weeks after the release date
  This information is shown for some items such as collectibles and figures that often take extra time to be manufactured. While manufacturers try to make them available by the release date, it may take 1-2 weeks after the release date for them to become available.

Important Notes
Availabilities are based on information that suppliers provide, based on the average time it previously took them to fulfill orders. While they update the information frequently, items may take extra time when orders are actually processed. Items may also prove to be unobtainable even tough it's still shown to be available. In case items delay or prove to be unobtainable, we update customers automatically by email providing an updated estimate of time. Please also note that since the procedure is automated, the reason for delay isn't provided.
Items Not Available For Orders
An item is no longer available for orders if either of the followings is displayed.

• Out of Print
  The item is sold out already, and it is no longer in production. It won't become available again for orders.
• Release Cancelled
  The item is not going to be released anymore.
• Release Postponed
  The release date of the item has been postponed, and the new release date has not become available.
• Currently Out of Stock
  Suppliers may decide to manufacture more of the item, but no details has become available as to how long it may take before the item is back in production.

For items that have not yet been released:

• Usually ships in 1-3 business days following release
  The item is expected to become available for shipping in 1-3 business days after its release date.
• Usually ships in 2-5 business days following release
  The item is expected to become available for shipping in 2-5 business days after its release date.

Availability and Delays

What to do in case of delay?
We send an order once all items included are available, so if any item delays, the shipping of your order delays until it comes in. Following options are available.

• Cancel Delayed Item
  Cancel delayed items so the rest of your order may be shipped sooner. To do so, please contact us by replying to our email update or send us an email (info@cdjapan.co.jp). Please include your order number and the catalog number of the delayed item. Whenever possible, and if the payment method is credit card, delayed items become available for cancellations on the website in Customer Account. If this were possible, it would be indicated in the email update so that you may cancel the item without contacting us.
  *If you paid for your order by any other payment method, including PayPal, please contact us to cancel the delayed item. We will process refund at the same time canceling the item for you.
• Send Orders Separately
  Sign into your Customer Account and click on the "Ship Items Separately" link. Please note that this option is available only if the payment method of your order is credit card.
  *If you paid for your order by any other payment method, including PayPal, please wait until your order is fulfilled and shipped.